Everglades Hotel

Thank you for your invitation to comment. A printed card in the bathroom invites guests, in reducing laundry, to hang towels on towel rails. There are no towel rails. Four damp towels can be hung small twin hooks on the bathroom door, or spread over bedroom chairs to support laundry reduction. The bath has two low level inbuilt handrails. No vertical wall-mounted hand rails are available. For the elderly, or those of a larger disposition, standing naked, while exiting the bath, is fraught with danger. As in modern practice, the toilet flush capability is not of dual flush design. There is no toilet roll holder in the bathroom. Toilet roll holders are horizontally aligned. Toilet roll storage is vertical. It is unsettling to handle a top roll, used by earlier room guests, from three vertically stored toilet rolls, on a routine basis. The bathroom sink drain was defective in that, despite numerous attempts, the drain cover failed to deploy or retain water within the sink. Bedroom window was seized closed. It is appreciated that a safety lanyard is fitted, and a handle has to be actioned, however the window would only open fractionally. In the restaurant, drinks, starter, and main were ordered. Starter and main arrived. The main meal, finger sized fillet of salmon, was inadequate and bore a too-striking resemblance in size to that available from low cost supermarkets. The meal also lacked the annotated portion of potato. Drinks, potato, and apologies, were served during the final stages of the meal and were respectfully declined due late presentation. Drinks were subsequently offered at no charge, and also respectfully declined. Hotel staff were helpful and approachable. Piano accompaniment in the lounge area was most enjoyable. The pianist is to be complemented.

Thoroughly impressed with the exceptional staff. The bar staff were outstanding, providing excellent service. On Christmas morning, the breakfast was great with plenty of seating, good food, and a welcoming atmosphere by the very friendly team. The rooms were spotless, and the team was very responsive when I encountered an issue with the safe. We also appreciated how the staff made a point to say hello when passing. Highly recommend this hotel. I’ve stayed in many hotels in Derry (from the city originally) and would recommend this over the others.

I chose the room only option due to work commitments. The hotel is located on the periphery of the city, but still close enough to be able to access entertainment and restaurants with ease. Reception was clean, tidy and well presented, the bedroom was clean, as was the bathroom area.

The reception staff upon arrival, are always excellent ……. Professional and welcoming. The hotel is spotless and the bar staff are well trained and again professional. The bedrooms are extremely well equipped with everything you need for your stay, including iron/ironing board, hairdryer. Their Espa bathroom products are lovely and the towels are big and fluffy. I love the fact that they continue to leave two bottles of water in the room and also little biscuits to have with our coffees. In a time when all hotels are cutting any extras to the bone, this hotel continues to maintain its standards. It’s the little touches that make the difference. Can I also say, the Xmas decorations were fabulous. Well done to you all and a happy Xmas.

Everything about the everglades is perfect, from the minute you enter to the time you leave you are looked after, with kindness, care, professionalism, the reception staff are friendly and warm, nothing is too much bother to organise. The beds are the most comfortable ever, like sleeping on a cloud. The location is 10 minutes to city centre with taxis costing around £6. The breakfast has everything you could ask for. The bar staff are attentive with a good sense of humour and knowledge of cocktails.